Last updated: 22 October 2026

Refund and cancellation policy

This policy covers the paid course AI Security Engineer, sold by Repzey Health Private Limited under the The Sec Guy brand.

The 7-day refund

You get a full refund if both of these are true:

1. you ask within 7 days of your purchase date, and
2. you have completed less than 20% of the lessons that were released at the time you ask (as shown by your progress in the course).

The progress limit exists because the course can be consumed quickly; it stops people from taking the material and then asking for their money back. If something is genuinely broken for you (for example, videos won't play on any device and we can't fix it), write to us and we will refund you even outside these limits.

How to ask

Email [email protected] from the email address you bought with, with the subject "Refund request". You don't have to give a reason, though we'd value one. We reply within 2 working days.

How the money comes back

Approved refunds go back to the original payment method (card, UPI or bank account) through Razorpay. Your bank usually credits it within 5–7 working days. We refund the full amount we received; any currency-conversion charges your bank applied are between you and your bank.

What happens to your access

When a refund is processed, course access ends automatically: you are signed out on all devices and the account can no longer sign in. Your progress and certificate eligibility are removed.

Cancellation

The course is a one-time purchase, not a subscription, so there is nothing to cancel and you are never charged again. If you started a payment and it failed or was charged twice, email us with the payment ID and we will sort it out; duplicate charges are always refunded in full.

Chargebacks

Please contact us before raising a dispute with your bank; we can usually fix it within a day. Access is suspended while a dispute is open.

Questions: [email protected] · Terms of service · Contact